We work with three Life and General Insurers and have strong domain expertise in insurance processing. We provide a variety of processing services and are familiar with a broad range of products including accident, home, health, travel, vehicle, life, mortgage linked life, group-life etc.
General insurance
We process over 550,000+ transactions per year. Our service offering includes:
- Application processing
- Data entry
- Policy processing
- Receipting premium
- Issue of policy
- Renewals (and reminders)
- Refunds
- Policy administration& maintenance
- Premium reconciliation
- Customer service follow up
- Claims processing
Life Insurance
We have processed over 1 million transactions for our clients. Our offerings include:
- Group-life
- Housing loan linked insurance
- Endowment policies
- Processing of proposals for new members
- Maintenance of member information database
- Reconciliation of premium receipts
- Policy issue and dispatch
- Renewal follow up
- Follow up on queries (email, fax, phone, postal)
- Administration and policy holder services
Agent management
We process all back-office tasks related to managing a large distribution force of insurance agents, including:
- Creation of agent master
- Input of IRDA training details/IRDA exam results
- Service bills raised for training reconciled
- Commission verified
- Commission payout
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